The Control Tower®

Welcome to The Control Tower®: your knowledge base for everything cloud. Here you will find definitions covered elsewhere on the website and some useful guides for assessing your company’s situation.

Here is a recap of specific cloud terms you may encounter:

Cloud Services

Productivity tools and processes bundled for consumer benefit and utility (e.g. DRaaS, IaaS, PaaS, and SaaS). Monthly fee or free as opposed to traditional IRS related capitalization.

Cloud Services Provider (CSP)

Companies or co-operatives that offer cloud services.

Cloud Application

Specific productivity tool, also known as an “app”.

Cloud Services Brokerage (CSB)

Your cloud middleman, a liaison between technology and business. A CSB lifts the burden of dealing with the cloud services providers, vendors and technicians.

Cloud Architect

A creator of bundled cloud solutions.


Your cloud. The combination of tools and services you use. All of the cloud applications and services YOU are consuming in YOUR business or personal life from what is available in the cloud.

Private Cloud

A cloud infrastructure operated solely for your organization and is owned and maintained by you.

Public Cloud

In this cloud offering you rent virtual or physical servers but do not own the software or processes.

Hybrid Cloud

This is a combination of  public cloud offerings while using your on-site or private cloud based productivity resources. This is the preferred method of most businesses.

Human Element

Personalities, expectations and abilities that affect organizations.

Disaster Recovery as a Service (DRaaS)

In the event of a catastrophic incident, your whole operation can be continuously replicated and your daily operational tempo rapidly recovered.

Software as a Service (SaaS)

A delivery model in which the productivity software and all of the associated workflow are hosted in the cloud.

Platform as a Service (PaaS)

A service provider who offers the networks, servers, storage and other services that are required to host your software and applications.

Infrastructure as a Service (IaaS)

Service providers who offer it all; they are able to meet almost every consumer need. They provide computers, physical as well as virtual machines, and they offer related consulting resources.

Desktop as a Service (DaaS)

A cloud-based desktop that allows you to peer into the very same desktop every time from any device.

Assess Your Current IT Infrastructure: Prepare for the Future

Whether you are personally handling your organization’s transition to the cloud or overseeing it, the documents below will be helpful as you plan your way. The categories and questions included are intended as a guide to the future of your IT. Answers to these questions will help you figure out what you need now as well as in the years to come. They will also help a broker understand your requirements:

Business Overview Checklist

Email and IT Checklist

Hardware and Software Checklist